Refund policy

Subscription Cancellation Policy

To ensure a smooth and efficient cancellation process, please follow the guidelines below:

1. Cancellation Process

• All subscription cancellations must be submitted through our official cancellation form at https://mintmed.com/pages/cancellation

• Cancellation requests must be received at least 48 business hours before your next scheduled order processing date.

• Cancellations received within 48 business hours of your processing date cannot be honored, and no refunds will be issued once processing has begun.

2. Initial Commitment Period

• Some subscriptions include a prepaid plan for 3, 6 or 12 months.

• If you cancel before completing the prepaid term, you will be required to pay the difference between the promotional and full price to cover the balance.
  

3. Important Notes

• No Refunds or Cancellations After Processing: Once a prescription has been processed, it is considered final and cannot be refunded or canceled.

• Cancellation Timing: Requests made within 48 business hours of your next order processing date cannot be processed.

• FDA Regulations Prohibit Returns:
  Due to FDA regulations, we cannot accept returns of any medications — and neither can any of our licensed partner pharmacies — once a patient-specific prescription has been dispensed and shipped. This is to ensure patient safety and compliance with federal guidelines.

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Refund Policy

1. Consultation Fees

• Once a patient has been seen by a licensed provider, consultation fees are non-refundable, unless the provider determines that the patient is medically ineligible for treatment.

2. Order Processing

• Refunds cannot be issued once an order has been processed, regardless of whether it has shipped.

• This includes medication orders, as no returns can be accepted once a prescription has been filled and dispensed.