Trust and Compliance

Our Promises to You

MintMed recognizes telehealth services as an essential component of the healthcare infrastructure in the United States. However, we acknowledge the potential challenges in maintaining a strong connection between providers and patients in this remote setting. To uphold ethical standards and ensure both the quality of care and legal compliance, MintMed adheres to the following policies:

1. Licensing Compliance

All providers, doctors, nurses, and other such practitioners affiliated with MintMed are licensed and/or registered in good standing to engage in the practice of medicine and/or nursing in all jurisdictions in which they reside, and in jurisdictions in which they practice or render services to (such as the patient’s jurisdiction), except in circumstances allowed by law.

2. Controlled Substances Practices

All providers, doctors, nurses, and other such practitioners affiliated with MintMed maintain an up-to-date and valid US Drug Enforcement Administration (DEA) license and any requisite state licenses as per state or local law. Controlled substances are only prescribed when a clear medical need exists that cannot be adequately met by the use of a non-controlled substance in the provider’s professional opinion.

Due to the complex nature of pain and the necessity for extremely thorough monitoring greater than telehealth can provide, no providers, doctors, nurses, and other such practitioners affiliated with MintMed prescribe or dispense prescription pain medication (opiates and/or other narcotics) through telemedicine.

We do not, nor are we able to, facilitate the dispensing or prescribing of prescription pain medication (opiates and/or other narcotics). If you suffer from pain, please see a local specialist and verify their licensing with the Florida board of health via the following link: http://www.floridahealth.gov/licensing-and-regulation/pain-management-clinics/index.html

3. Provider Quality & Disciplinary Actions

All providers, doctors, nurses, and other such practitioners affiliated with MintMed or to which patients are referred to are free from any significant recent and/or repeated disciplinary actions, sanctions, or similar. MintMed requires all affiliated providers to immediately notify our team in the event an affiliated provider is subject to any of the above actions.

4. Telemedicine & Establishing a Provider-Patient Relationship

All providers, doctors, nurses, and other such practitioners affiliated with MintMed will conduct a full telehealth review before establishing a diagnosis, or the writing and/or dispensing of any medication. A prescription will only be provided when:
a) The patient has a legitimate medical complaint
b) A face-to-face physical examination adequate to establish the legitimacy of the medical complaint has been performed by the prescribing practitioner, or through a telemedicine practice approved by the appropriate practitioner board; and
c) A logical connection exists between the medical complaint, the medical history, and the physical examination and the drug prescribed.

This definition establishes the bare minimum standards, and all providers, doctors, nurses, and other such practitioners affiliated with MintMed follow all applicable federal, state, and local laws regarding the practice of telehealth as required.

5. Legal Compliance

All providers, doctors, nurses, and other such practitioners affiliated with MintMed comply fully with state laws and regulations; the Federal Food, Drug, and Cosmetic Act; and the Federal Controlled Substances Act. We do not facilitate the prescribing or dispensing of, or offer to facilitate the prescribing or dispensing of, any commercial medications that have not been approved by the US Food and Drug Administration (FDA). Compounded medications are exclusively compounded at licensed 503(a) compounding pharmacies pursuant to Section 503A of the Federal Food, Drug, and Cosmetic Act.

6. Privacy

All medical documentation and protected health information is collected, stored, and maintained through Elation Health, which is HIPAA-compliant electronic health records systems. Elation uses encryption, double the level required by law, and their service is fully HIPAA-compliant.

The transmission of any information that would be considered Protected Health Information (PHI) under the HIPAA Privacy Rule (45 CFR 164) is in accordance with HIPAA requirements, including the use of equivalent technology for the transmission of PHI, and for any online transmissions.

Contact Information
Our Clinic Office for
Dr. Roderick Huff, MD

As a patient, you will always have direct access to message your provider via Elation Health’s secure patient portal that is HIPAA protected. Click here to access: https://www.elationhealth.com/patient-passport/

Our office and staff can be reached at: +1 513-826-6142 or via email at Support@MintMed.com

Please note that if you have requested your prescription be sent to an outside pharmacy, you will need to contact that specific pharmacy for assistance. If you do not know which pharmacy your prescription is at, please contact our clinical team for assistance.

If you have any questions about this policy, you can contact us:

By Phone: +1 513-826-6142
By Email: Support@MintMed.com

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